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CUSTOMER SUPPORT

GUARANTEE OF AUTHENTICITY

Everything we sell is guaranteed to be authentic and as-described.  Our goal is to provide collectors a carefully curated selection of the best genuine amber specimens from Mexico, the Dominican Republic, and Myanmar.

 

Accordingly, every item we sell is carefully sourced and researched. Every item you purchase from us is backed by an iron-clad lifetime guarantee of authenticity.  If an item doesn't pass authentication from a reputable gemologist or amber specialist, we will happily accept a return and refund your money.

PAYMENT METHODS

We accept all major domestic and international credit cards, as well as PayPal.

RETURN POLICY & CUSTOMER SUPPORT

We offer a 7-day "no-questions-asked" return period (buyer is responsible for return shipping costs).  All returned items must be in as-sold condition, with all packaging material and supporting documents.  Once we've received and inspected the item, we'll issue a full refund (minus original shipping costs).  See our Terms & Conditions page for more details.  If you need to return an item, please contact us via this form.  If you have any questions or concerns, contact us directly at 310-773-3390.

SHIPPING POLICY

We know that shipping is a concern for everyone, so we take extra care to ensure your item arrives safely.  Everything we sell ships in sturdy boxes or rigid shipping envelopes.  Some specimens come in plastic specimen boxes, while others are shipped in archival polyethylene specimen bags.

We use USPS for all shipping (domestic and international), and the cost will be calculated based on your location. If you have any questions, feel free to contact us.

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